EaglePCSales.com reserves the right to authorize product returns beyond 30 days from the invoice date. If the product is accepted after 30 days, credit will be issued toward FUTURE PURCHASES ONLY. Original shipping charges are not refunded on returned items. Customers are responsible for all shipping charges on returned items and EaglePCSales.com will pay the shipping charges on the replacement or exchange item(s).

Policies

• EaglePCSales.com offers a 30-day return policy on selected items based on manufacturer return policies.
• NO returns of any type will be accepted without an RMA number. Any unauthorized returns or cancellation will be assessed a 15% restocking fee.
• EaglePCSales offers no type of price protection. Prices are "as is" after purchase. If products are returned for price drop issue, all other policies will apply at our discretion.
• All products returned MUST be 100% complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.
• Customer is responsible for shipping charges on returned items.
• EaglePCSales.com strongly recommends that you fully insure your return shipment in case it is lost or damaged. For your protection use a carrier that can provide you with proof of delivery for your protection.
• If merchandise arrives damaged make sure it is noted on the carrier's delivery record in order for EaglePCSales.com to file a damage claim. Save the merchandise AND the original box and packing it arrived in. Notify EaglePCSales.com immediately to arrange for a carrier inspection and pick up of damaged merchandise. If you do not notify EaglePCSales.com of damaged goods within the first 5 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Call 770-664-7787 to arrange for carrier inspection and a pick up of damaged merchandise.
• If a product is returned for credit or you cancel your order (after it's been billed), shipping and a 5% credit card convenience fee will be deducted.
• Any item that is missing the UPC can ONLY be replaced with the same item. After 30 days, all manufacturers' warranties apply.
• NON-DEFECTIVE returns can be accepted directly by EaglePCSales.com within 30 days from the invoice date.
• Due to some manufacturers' policies, EaglePCSales.com cannot accept returns of the following items for exchange, replacement or credit FOR ANY REASON: IBM, ASUS, AXIS Communication INC., Panasonic, APC, Intel, Lexmark, Sony, Minolta, Memory Upgrades, Polycom, Canon, Primera, Matrox, and Efficient Networks. DEFECTIVE merchandise can be returned for repair or replacement to the manufacturer directly or any authorized service center in your area. Additional manufacturers may be added to this list as: manufacturer policies change or in the case of specially ordered items.
• All software licenses are non-returnable. If an RMA # is generated and the license is shipped to us, you will not be credited and your package will be returned to you.
• Plasma Displays are non-returnable. If a Plasma Display is defective we will replace the unit. Please call 770-664-7787 for authorization.
• Opened ink cartridges and toner are non-returnable. You will not be credited for return of these products. The packages will be returned to you.
• If you need to cancel an order, please call 770-664-7787. If you refuse a package without authorization, a 15% re-stocking fee will be assessed.
• EaglePCSales.com does not require a signature on all packages. There are instances where UPS, FedEx or other carriers of choice will use their discretion and leave packages on porches and doorsteps. By accepting our policies, you also accept responsibility for packages left by the carrier. You can use your tracking number to set up arrangements with these carriers if you do not want any packages left unattended.
• Jurisdiction and Venue - You agree that any legal action brought against EaglePCSales.com shall be governed by the laws of the State of Georgia without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the EaglePCSales.com site shall be an appropriate federal or state court located in Atlanta, Georgia USA unless EaglePCSales.com waives such rights.